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Service Name

State University of Northern Negros

Research and Development Office

SUNN Old Sagay Campus, Sagay City, Negros Occidental, Philippines 6122

HELP US TO SERVE YOU BETTER!

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide better service. Personal information will remain confidential.

Client Information

Client Type:

Citizen

Business

Government (Employee or another agency)

Student

Sex:

Male

Female

Age:

Service Information

Campus Location:

Service Availed:

Citizen’s Charter (CC)

Please answer the Citizen’s Charter (CC) questions below.

CC1: Which of the following best describes your awareness of a Citizen’s Charter (CC)?

1. I know what a Citizen’s Charter (CC) is, and I saw it in the office.

2. I know what a Citizen’s Charter (CC) is but I did NOT see it in the office.

3. I learned of the Citizen’s Charter (CC) only when I saw it in the office.

4. I do not know what a Citizen’s Charter (CC) is and I did not see one in this office.

CC2: If aware of Citizen’s Charter (CC) (answer 1-3 in CC1), would you say that the Citizen’s Charter of this office was …?

1. Easy to see

2. Somewhat easy to see

3. Difficult to see

4. Not visible at all

5. Not Applicable (N/A)

CC3: If aware of Citizen’s Charter (CC) (answer 1-3 in CC1), how much did the Citizen’s Charter help you in your transaction?

1. Helped very much

2. Somewhat helped

3. Did not help

4. Not Applicable (N/A)

Service Quality Dimensions (SQD)

Select All “Agree”

	😠 Strongly Disagree	😞 Disagree	😐 Neither Agree nor Disagree	🙂 Agree	😃 Strongly Agree	❌ N/A
SQD0. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transaction.
SQD2. The office followed the transaction’s requirements and steps based on the information provided.
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office or its website.
SQD5. I paid a reasonable amount of fees for my transaction. (If service was free, mark the N/A column)
SQD6. I feel the office was fair to everyone, or “walang pinapaboran,” during my transaction.
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.

Suggestions

Suggestions on how we can further improve our services: